Influence of Attitude, Subjective Norms, Perceived Behavioral Control, and Perceived Risk on Generation Z’s Intention to Use Electric Vehicle Services in Ho Chi Minh City

Abstract:

In the context of increasingly severe climate change, electric vehicle (EV) services have become a viable solution to reduce carbon emissions in large urban areas. Gen Z is considered a key target group in promoting the transition to green transportation. This study uses the Theory of Planned Behavior (TPB) to examine the factors influencing Gen Z's intention to use EV services in Ho Chi Minh City. With 324 valid survey responses analyzed using SPSS 22.0, the results show that Attitude, Subjective Norm, and Perceived Behavioral Control have positive effects. In contrast, Perceived Risk hurts intention to use EV services. This study not only contributes to expanding the application of TPB in the Vietnamese context but also highlights the distinct role of perceived risk in shaping behavioral intention, a role that has often been overlooked in prior domestic research. The findings provide practical implications for EV service providers and managers in designing strategies to effectively engage Gen Z and accelerate the shift toward sustainable mobility