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Applying the IPA Model and Diagonal Line in Service Quality Management: A Case Study of the Training Services at Ho Chi Minh City University of Technology and Education
Nguyen Thi Thanh Van*, Nguyen Thi Chau Long, Le Thi Thoa & Chu Thi Hue
PDF | DOI: https://doi.org/10.61602/jdi.2025.82.07
Ho Chi Minh City University of Economics and Finance - UEF
License No. 563/GP-BTTTT. Issued on 22nd November 2022
Address: 141-145 Dien Bien Phu, Ward 2, Binh Thanh District, Ho Chi Minh City
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Email: jdi@uef.edu.vn