Detecting complaints on e-commerce websites using large language modelsThai Kim Phụng, Tran Son Nam, Do Thi Ngoc ThuyPublication date: 2026DOI: https://doi.org/10.61602/jdi.2026.88.07Keywords: detecting complaint; e-commerce; large language model; online comment; prompt engineeringAbstract: Detecting complaints on e-commerce websites using large language models
